Frequently Asked Questions
When will I receive my new hair system if I place an order today?
Standard time: at least 6-8 weeks.
Stock unit: Instant delivery, ship orders within 24 hours after order placed and paid.
Do you ship International?
Yes, using DHL.
Can you repair my existing hair system, even though it was purchased somewhere else?
If it is repairable, of course we will. Just communicate with us and we will give you all the instructions. Basically, you will have to send us your hair system and we will quote you a price, which depends on its condition.
Note that this service can take time so please ensure you have other hair systems available for use.
Can I buy tapes and glues at the same time?
Currently we can only offer tapes and some other no-liquid maintenance items to you, because orders are shipped directly from the factory. Liquid adhesive, shampoo and hair conditioner delivery is limited by the customs of many countries.
What are the different types of hair systems available?
We offer a variety of hair systems designed to suit different needs and preferences, including full wigs, toupees, and partial pieces. Each type is crafted to offer a natural look and comfortable fit. Explore our catalogue to find the perfect match for your style.
How do I choose the right hair system for my hair type?
Choosing the right hair system depends on several factors including the extent of hair loss and personal style preferences. We recommend consulting our Hair System Guide which provides detailed information on selecting the best hair system for your hair type.
Can hair systems look completely natural?
Absolutely! All of our Top Hair Systems use the Highest-grade human hair available. We also use synthetic for gray hair unless otherwise requested. Check out our Customer Testimonials in our Social Media platforms for real-life examples of the natural look achieved with our hair systems.
What is the average cost of a hair system?
The cost of hair systems varies depending on the material, construction, and customization options. Prices typically range from $200 to $1,000
How long does the shipment take?
Form the moment the order is shipped, to USA should take around 5-7 working days.
How long will my new hair system last?
Hair Systems are not intended to last forever. Without the body’s natural oils to protect it, human hair will eventually become drier and more brittle. On average, you will need a new hair system every three months or so.
It is truly a personal decision, some people replace their hair system every six months and some every month.
The newer the hair system, the more vibrant the hair will be.
Our products have a lifespan ranging from 1 month to over 1 year.
Can you copy my existing unit exactly?
Yes, send it to us and we’ll be glad to have it duplicated exactly. We can use the same material, same look, but with a better-quality workmanship and lower pricing. Just contact us if you need more details.
What type of hair do you use?
We use 100% Premium Remy Human Hair. All of our Top Hair Systems use the highest-grade human hair available. Thus, providing a more natural, longer lasting appearance with less tangling. Please note, we use synthetic for gray hair unless otherwise requested.
Are there any risks associated with wearing hair systems?
Our hair systems are designed with safety and comfort in mind, made from hypoallergenic materials to minimize any risk of skin irritation. For more information, read our Health and Safety Guidelines.
How often should I replace my hair system?
The lifespan of a hair system depends on how well it’s maintained and the type of system. Typically, a hair system can last from 6 months to over a year.
Can I exercise or swim while wearing my hair system?
Yes, many of our hair systems are designed to withstand water and sweat, allowing you to swim and exercise. However, specific care should be taken post-activities.
What is your return policy on hair systems?
We offer a 30-day return policy on all our hair systems, provided they are returned in their original condition. For more details, please see our Refund Policy page
How do I order a custom hair system?
Ordering a custom hair system is easy! Just visit our Customize Your Product page, where you can choose the specifications you need, such as color, length, and style. Or you can also use a generic model from our Stock Hair System page. Our experts are also available to help you through the process.”